~ Friendly’s Customer Survey

The Friendly’s Customer Satisfaction Survey was developed for all recent customers of this old-fashioned ice cream diner.  You must have the 14-digit survey code located on your receipt in order to begin.  The survey is powered by the Service Management Group and will provide a coupon to a customer who completes the survey in full.  The coupon can be redeemed on your next visit to Friendly’s.  Please have a working printer when taking the survey as it will be needed in order to print your coupon.  If your printer is broken or you simply don’t have one we suggest you take a trip to your local library to take the survey.  You will not be able to get the coupon by email or save the survey and complete it later.  The total time length of the survey should take between 5 to 10 minutes and it will ask questions related to your visit to Friendly’s.

This popular ice cream restaurant chain was founded in Springfield, Massachusetts by two brothers by the name of S. Prestley Blake and Curtis Blake in 1935.  The small ice cream shop was founded during the Great Depression and features ice cream cones for only .05 cents.  16 U.S. states are lucky enough to have a Friendly’s located within their state lines.  You could seriously visit this place a dozen times and still be trying new things you absolutely love.

What we recommend?:

  • Buttermilk Pancakes
  • Mozzarella Marinara Burger (this thing is killer)
  • Royal Banana Split
  • Strawberry Shortcake
  • Original Fribble (must try for newbies)
Place similar to Friendly’s you might want to try?:
  • Steak and Shake
  • Farrell’s Ice Cream Parlour Restaurants
  • Culver’s

*the above survey is note associated with the Friendly’s customer survey.


Survey: Friendly’s Customer Survey
Incentive: survey invitation coupon


Contact Friendly’s:

By mail:  1855 Boston Road, Wilbraham, Massachusetts 01095

By Phone: 1-800-966-9970


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